This Refund & Cancellation Policy ("Policy") applies to all services provided by Unika Infocom Pvt. Ltd. ("we," "us," "our") through our website https://lp.unikainfocom.in/. By engaging our services or making any payment, you acknowledge that you have read and agree to this Policy. This Policy is designed to be fully transparent, legally compliant under the Indian Consumer Protection Act 2019, and consistent with Google Ads advertising policies, which require that any money-back or refund claims advertised must be accurately disclosed.
Our Money-Back Guarantee — What It Really Means
Our advertising states "100% Money-Back". In full transparency, this means:
Payment Structure — "50% Pay After Completion"
Our advertised "Pay 50% only after completion" refers to our milestone-based payment model — not a refund or guarantee scheme. Here's how it works:
Refund Eligibility — What Qualifies
A refund request will be considered eligible and processed if all of the following conditions are met:
| Condition | Eligibility | Details |
|---|---|---|
| We failed to deliver agreed scope | ✔ Eligible | Deliverable does not match the confirmed Service Agreement / proposal. |
| Request within 7 days of delivery | ✔ Required | Refund request must be submitted within 7 days of project delivery notification. |
| Issue reported in writing | ✔ Required | Must be submitted via email to business@unikainfocom.in with specifics. |
| Remedy attempted but failed | ✔ Required | We are given 7 business days to attempt to resolve the issue before a refund is issued. |
| Client changed their mind | ✘ Not Eligible | Change of preference or mind after work commences is not a valid refund reason. |
| Delay caused by client | ✘ Not Eligible | Delays due to late content submission, approvals, or communication from the client. |
| Project approved then disputed | ✘ Not Eligible | Once you have given written approval and the final payment is made, the project is considered accepted. |
| Third-party costs incurred | ✘ Not Eligible | Domain registration, hosting, SSL, payment gateway fees already paid on your behalf are non-refundable. |
Non-Refundable Items & Costs
- Domain Registration Fees — Once a domain name is registered in your name, the fee is non-refundable as it is paid directly to the domain registry (e.g., .in, .com registries).
- Hosting Charges — Hosting services activated on your behalf are non-refundable once provisioned, as server resources are allocated immediately.
- SSL Certificate Fees — SSL certificates issued and activated are non-refundable.
- Payment Gateway Setup Fees — Razorpay, PayU, or other payment gateway activation fees paid on your behalf.
- GST (Goods & Services Tax) — GST collected on invoices is remitted to the Government of India and is non-refundable in any scenario.
- Advance Payment (50%) after work commencement — If you cancel after development work has begun, the 50% advance covers real costs already incurred (design, development, content setup, infrastructure).
- Completed & Approved Work — Any deliverable formally approved in writing by the client is considered accepted and non-refundable.
- Annual Renewal Fees (from Year 2 — ₹4,999/year) — Renewal fees for hosting, domain, and maintenance, once processed for a new period, are non-refundable.
- Add-on Services — Instagram feed integration, contact form responders, social media setups, logo designs, or other add-ons completed and delivered.
Cancellation Policy
6.1 — Cancellation Before Work Begins
If you cancel your project before we have started any work (i.e., within 24 hours of advance payment and before content/briefing collection has commenced), you may be eligible for a full refund of the advance payment, minus any payment gateway transaction fees (typically 2–3%).
6.2 — Cancellation After Work Has Begun
If you cancel after work has commenced, the following applies based on stage of completion:
6.3 — Cancellation by Unika Infocom
We reserve the right to cancel a project if you violate our Terms & Conditions, fail to provide content for more than 30 days, or if continued engagement would be unlawful. In this case, a pro-rated refund of the advance payment (for work not yet done) will be issued within 15 business days.
6.4 — Subscription / Renewal Cancellations
Annual hosting, domain, and maintenance renewals (₹4,999/year from Year 2) may be cancelled at any time. Cancellation takes effect at the end of the current billing period. No pro-rated refunds are issued for the unused portion of an annual plan once it has been activated.
How to Request a Refund — Step by Step
Refund Processing Timeline
| Stage | Timeframe | Notes |
|---|---|---|
| Request acknowledgement | 48 hours | Business days. Email confirmation with case reference. |
| Review & investigation | 7 business days | Includes remedy attempt if issue is valid. |
| Refund decision communicated | Within 10 business days | Written decision sent to your registered email. |
| Refund to original payment method | 10–15 business days | Credit/debit card refunds may take longer depending on your bank. |
| NEFT / Bank Transfer | 3–5 additional days | After refund is initiated by us. |
Dispute Resolution
We are committed to resolving all refund and cancellation disputes fairly and promptly. Our process is:
- Step 1 — Internal Resolution: All disputes must first be raised with our team via email. We aim to resolve 95% of cases internally within 15 business days.
- Step 2 — Escalation: If unresolved, you may escalate to a senior manager by requesting escalation in your email with subject line: "Escalation — [Case Reference Number]".
- Step 3 — Consumer Forum: If still unresolved after 30 days, you may file a complaint with the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act 2019 (India).
- Step 4 — Arbitration: For disputes exceeding ₹50,000, binding arbitration under the Arbitration & Conciliation Act 1996 shall apply, with West Bengal as the seat of arbitration.
Google Ads Policy Compliance
The following advertising claims made on our landing page are explained and substantiated by this policy:
| Ad Claim | What It Means (Policy Disclosure) |
|---|---|
| "100% Money-Back" | Full refund available if we materially fail to deliver agreed scope and cannot remedy it. Conditions apply — see Sections 2 and 4. |
| "Pay 50% after completion" | Milestone payment structure — 50% advance to begin, 50% due upon project approval. Not a refund scheme. See Section 3. |
| "Completely risk-free" | Refers to the milestone payment model (you approve before final payment) and the money-back guarantee for non-delivery. Full conditions in Section 4. |
| "Starting ₹9,999" | Minimum price for Basic package. Excludes GST. Final price confirmed in Service Agreement. Pricing visible in T&C. |
| "No hidden fees" | All charges including GST, annual renewal (₹4,999/year from Year 2), and third-party costs are disclosed upfront before payment. |
Our advertising campaigns do not use misleading claims, deceptive destination URLs, or any practices prohibited under Google Ads policies.
Changes to This Policy
We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, legal obligations, or advertising requirements. Material changes will be reflected by updating the "Effective Date" at the top of this page.
For active projects, the version of this Policy in effect at the time your Service Agreement was signed shall apply. For new engagements, the current published version applies.
We encourage you to review this Policy before making any payment. Continued use of our services after a policy update constitutes acceptance of the revised Policy.
Contact Us
For refund requests, cancellations, or questions about this Policy, please reach out through any of the following channels. Please include your full name, project name, invoice number, and a description of your query for the fastest response.